Returns Policy
Your satisfaction is our priority. Learn how we handle returns and refunds.
Last updated: February 2, 2026
Need to make a return?
Start the process directly with our support team.
Quality Guarantee
All our products come with certificates of analysis (COA) guaranteeing a minimum purity of 99%. If a product doesn't meet the stated specifications, we offer a replacement or a full refund.
Return Request Window
Calendar days
From the confirmed delivery date
Eligible Cases
- Product damaged during shipping
- Wrong product received
- Product with a manufacturing defect
- Product already past its expiration date on arrival
- Package lost by the carrier (with proof)
Non-Eligible Cases
- Change of mind after opening the product
- Incorrect storage by the customer
- Products used or partially consumed
- Damage caused by improper handling by the customer
- Requests made more than 15 calendar days after delivery
Return Process
Start the Request
Use the return form or send an email with your order number, photos of the product, and a description of the issue.
Evaluation
Our team will review your case within 2-3 business days and contact you with the resolution.
Authorization
If approved, you'll receive a return authorization number (RMA) with shipping instructions.
Shipping the Product
Ship the product in its original packaging. We cover the shipping cost for authorized cases.
Processing
Once received, we process the refund or replacement within 5-7 business days.
Refund Options
Replacement
We send a new product at no extra cost
Store Credit
Get the amount as balance for future purchases
Refund
Refund to the original payment method
Important
- • Products must be returned in their original packaging, sealed and unopened when possible.
- • Refund times may vary depending on your bank (5-15 business days).
- • Photographic evidence of the packaging's condition on arrival is required.
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